Terms and Conditions of Sale

  1. Conditions

By placing the order, the customer accepts these general conditions of sale as only applicable unless otherwise stated in writing. The same can only be modified by FRESCOSOSTENIBILE. The methods of transport and payment are listed in detail in the relevant sections and are to be considered an integral and essential part of this contract. The methods of processing personal data (privacy) are listed in the relevant section and are also to be considered an integral part of this contract.

  1. Sales prices

The prices displayed on the Site are inclusive of VAT, but do not include transport which is calculated on the order based on the route. 'At the discretion of FRESCOSOSTENIBILE to make changes in the sale prices.

  1. Invoicing and accompanying documents

Each order will be accompanied by a regular invoice, or another accompanying document and / or a regular receipt.

  1. Products

The images of the products on the Site are to be considered purely illustrative and not binding.

The weights of the products offered on the Site are to be considered indicative and may vary up to 20% more or less than what is indicatively proposed on the Site, without this entailing any change in price compared to what is indicated at the time of 'order.

  1. Order confirmation

The order is confirmed once the customer completes the online payment procedure

  1. Order cancellation

the Customer can request the cancellation of an order placed within 1 hour of confirmation, by email using the appropriate form to contact us and indicating the order reference number

  1. Payment

The purchase can be settled by credit card, PayPal, bank transfer.

  1. Delivery

The products are delivered by specialized courier within 2-3 working days from Monday to Friday except in areas that are more difficult to reach, or that we do not handle. In the event of a problem with delivery (damaged package, missing product compared to the transport document, broken products ...) it must be indicated in writing on the delivery order with date and signature of the customer.

The Customer, within the term of (2) two working days after the delivery date must send to the carrier and Frescosostenibile, a registered letter with acknowledgment of receipt exposing the complaint.
We do not assume responsibility for delays in delivery due to problems of the carrier, particularly in cases of loss of products, and force majeure.

  1. Non-compliant product

In case of receipt of non-compliant product it is necessary to send the complaint with the photos by email to the address info@frescosostenibile.it , no later than 24 hours from receipt of the product. After this period, FRESCOSOSTENIBILE assumes no responsibility for the product.

  1. Right of withdrawal

Perishable products, at risk of deterioration, in the short term are excluded from the right of withdrawal. (Art. 59 consumer code Legislative Decree 6 September 2005 n. 206, and subsequent amendments and additions).

  1. Force majeure

Frescosostenibile cannot be held responsible for delays or non-delivery caused by FORCE MAJEURE CAUSES such as wars, strikes, natural disasters, and any other event that hinders the delivery of the products.

  1. Disclaimer

The information provided on the frescosostenibile.it site and within any other linked sites are purely illustrative and informative, and do not replace medical advice

  1. Privacy

FRESCOSOSTENIBILE will process the Customer's personal data in compliance with art. 13 Legislative Decree 30.06.2003, 196 ("Code regarding the protection of personal data") and art. 13 of the EU Regulation n. 2016/679 ("European general regulation on the protection of personal data"), to which reference should be made for further information.

  1. Jurisdiction

These Conditions of Sale are governed by Italian law. For anything not specifically indicated in these Conditions, the Legislative Decree 185/99 "implementation of Directive 97/7 relating to the protection of consumers in respect of distance contracts". For any dispute regarding these Conditions or the sale of products, the Court of Cosenza will be competent.